We are looking for a proactive and customer-focused Customer Care Executive to handle client queries, provide support, and ensure a smooth service experience. The role involves responding to inquiries, resolving complaints, and maintaining positive customer relationships through effective communicat
Respond to customer inquiries through phone, email, or chat in a courteous and timely manner.
Resolve customer complaints effectively by identifying the issue, offering appropriate solutions, and following up to ensure resolution.
Maintain a high level of product and service knowledge to provide accurate information and support.
Document customer interactions and update records in internal systems with accuracy and attention to detail.
Coordinate with internal departments (such as sales, operations, or technical teams) to ensure customer issues are addressed promptly.
Monitor and manage customer feedback to improve service quality and client satisfaction.
Follow standard operating procedures and adhere to company policies for customer communication.
Support the development and improvement of customer service processes to enhance overall efficiency and effectiveness.
Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
If you are interested, then kindly share your resume in mail nit@recrute-inida.com and also connect on WhatsApp (+91) 8530569104